General Information

Bed Categories

The following bed categories are available and will be allotted depending on your choice or availability or entitlement in the case of patients covered under insurance schemes or corporate agreements.

A few Mandatory Admission Procedures

Please show the admission advice at the admission counter. Kindly fill up forms given to you and submit any insurance papers that are required to be processed. If you are to undergo a surgical or invasive procedure, you are required to sign a consent form. Please make sure you have been explained the contents and have understood it before you sign it.

Advance Deposit

An advance amount is to be deposited at the time of admission. The amount depends on the type of bed and treatment/surgery you will be undergoing. Please obtain this information from the admission desk prior to your admission date to make arrangements for necessary funds. Please obtain a receipt for amount deposited. When this amount is about to be exhausted during the course of your treatment in the hospital, the hospital guest relation executives will inform you to enable you to make further deposits to cover remaining expenses.

In-patient Assistance :

After the admission formalities are over and the bed is allotted, you will be escorted to the room and introduced to the ward nurse and inpatient guest relations executive who will assist you throughout your stay in the hospital.

Guests opting for the super deluxe rooms are offered the facility of completing the admission formalities in the room. Our Guest Relations executives will assist you in this.

Daycare patients will be escorted to the Daycare Ward which has beds in an open ward under the direct supervision of nursing staff so that they can observe and interact with you properly.

Things You Should Bring With You:

Things You Should Not Bring With You:

Security of your valuables cannot be ensured and the hospital authorities do not undertake any responsibility for loss or theft of your personal belongings.

Visiting Hours:

Morning
11:00am – 12:00am
Evening
5:00pm – 6:00pm

You may nominate one responsible person to meet the doctor to know about the treatment, during morning hours. Many relatives meeting the doctors at different times make it difficult for the doctor to render efficient medical care to all his/her patients. The person so nominated should inform all other family members and other well-wishers regarding your treatment and progress.

Visitors:

Only 2 visitors and in case of CCU’s only 1 visitor can visit at a time. Please avoid overcrowding in the room. Visitors should stay with the patient for a very brief period of about 15 minutes only. It is advisable that very young children should avoid visiting the hospital frequently.

The nursing staff can request quite time for the patient at any time depending on the patient’s health. Visitors are required to respect the nurse’s instruction. One attendant is allowed in the single rooms. Attendants are not allowed in multi-share and twin share wards and must wait in the common waiting area.

Night Entry: The main entrance will remain closed at night. The Casualty/Emergency entrance may be used at night.

Food and Nutrition:

The hospital catering services will provide all meals to you. The hospital supplies your diet as per a standard menu. This is not charged separately. Extra items can be provided at extra cost as per your desire, provided this is approved by your doctor and the dietician. However, this may not always be possible. Special diets as advised by your doctor will be provided under the guidance of the dietician. Please do not bring any eatables from outside. If you are going for any special investigations, your meal timings may be delayed. If you are to be operated upon, you may not be allowed any food on the day of the surgery and a couple of days thereafter.

Food Service Timings are as below:

Clothing:

While in the hospital, you will be required to put on the hospital dress.

Medicines:

Hospital will use medicines provided through its pharmacy only. No outside medicines will be given to in-patients.

Discharge Procedures

Usually your doctors will inform you a day in advance about your/your patient’s discharge so that you can make the necessary arrangements for leaving the hospital. All care is taken to ensure that patient discharges take place in the minimum time possible. However it is advisable to get in touch with the floor coordinator once your doctor advises discharge for your patient.

Your relative or care giver will have to complete the following:

On clearing all the hospital dues, a release slip will be given to you, which is to be handed over to the ward nurse before leaving the ward.

Please contact the ward GRE in case you need assistance for transport home.

Kindly fill up the feedback form to help us continuously monitor our services so as to serve you better. Complaints and compliments help us assess and motivate us to do better.
Access to your Medical Records:

As per law, we are required to maintain the original medical records for a defined period of time. You can access them if required after providing an application, at a pre-appointed time. Medica legal records are not released. At the time of discharge, a Discharge Summary and other investigations reports will be given to you.

Telephonic Information – You have the right to confidentiality. Your medical information will not be disclosed telephonically to any individual without your consent, even if someone claims to be your near relative.

The entire hospital is a No Smoking Area. Chewing Paan, Tobacco, Gutka, Jarda is prohibited in the hospital premises.

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  • धरती पर भगवान का रूप डॉक्टर सुना था लेकिन डॉक्टर प्रभात कुमार जी से मिलने पर विश्वास भी हो गया !!

    अरमान खान
  • बचपन में सुनी हुई बात कि डाक्टर भगवान का दूसरा रूप होता है, जो समय के अनुसार मानस पटल से मिट चुका था, डा० प्रभात कुमार से मिलने के पश्चात वह विश्वास पुनः एक बार दृढ़ हो गया। उनके व्यक्तित्व के बारे में कुछ लिखने के लिए मैं अपने को बहुत छोटा समझता हूँ और ऐसे भी उनकी तारीफ में कुछ लिखना सूरज को दिया दिखाने समान है। भगवान की तारीफ में कुछ लिखा नहीं जा सकता। अभी मैं जो जीवन जी रहा हूँ उनका ही दिया हुआ है।
    इसके साथ ही डा० प्रभात सर के टीम के सभी डाक्टरों ने मेरे हृदय में काफी उच्च स्थान बनाया है और उन सभी के प्रति काफी आदर का भाव लेकर लौटा हूँ।

    अरुण कुमार सिन्हा
  • मेडिका में तीन रातों रहने के बाद यह एक उत्कृष्ट अनुभव था। यदि आवश्यक हो तो मैं इस अस्पताल का दौरा करूँगा और दूसरों को भी देखेंगे

    श्री एस मजूमदार
  • सभी कर्मचारी बहुत सहकारी हैं देखभाल, शान्ति का एक घर – भावना की तरह घर। धन्यवाद मेडिका

    सुश्री चौधरी
  • अस्पताल के पूरे प्रबंधन और कर्मचारी मेहनत कर रहे हैं। कीप आईटी उप

    श्री दुरु
  • सभी स्टाफ सदस्य बहुत अच्छे और मैत्रीपूर्ण हैं

    श्री एस सेठी
  • मैं कोल इंडिया लिमिटेड के एक सेवानिवृत्त कर्मचारी हूं। मेरी कंपनी ने पूरे अस्पताल में अस्पताल और अन्य अस्पतालों के साथ करार किया है। लेकिन मैंने मेडिका को चुना है क्योंकि आपकी सेवा अच्छी है

    सुश्री एस डॉन